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Ideal for digital leaders and aspiring IT leaders who wish to shape IT and business strategy and drive organizational change through:
a structured and flexible approach for addressing service management challenges
practical skills for competing with disruption, reshaping strategy, adapting processes, and repurposing entire business models to combat challenges of the digital world
Helps you pass your Digital and IT Strategy exam towards Strategic Leader status
Reference guidance for day-to-day problems for IT Professionals
The Service Value Chain. The set of interconnected activities that, when sequenced in the right way, provides an operating model for the creation, delivery and continual improvement of services.
Building on a good selection of ideas championed by ITIL Practitioner, the bedrock principles of the new version are:
ITIL 4 builds upon ITIL v3 by introducing up-to-date developments in the ITSM field such as agile, DevOps and Lean. Agile has become widespread in information technology (IT) development.